Zoodi Direct
AI-assisted customer messaging for business inboxes.
What the App Does
Zoodi Direct helps a business use its own knowledge base and example replies to generate customer support responses for incoming messages.
Core Features
- Knowledge management for products, policies, and example replies.
- AI reply testing before enabling live messaging.
- Webhook-based message receiving for approved platform integrations.
- Optional human handoff when the assistant does not have enough information.
Review Notes
The app requests messaging-related permissions only to receive customer messages for connected business accounts and send relevant support replies on behalf of the authorized business.