Reply examples
Train the assistant with real customer questions and the replies your team already sends.
AI-assisted business messaging
Support replies trained on your own inbox style.
Zoodi Direct helps a business turn real customer messages, example replies, and product knowledge into fast, consistent responses for connected messaging channels.
Assistant test workspace
Test conversation
Hi, do you deliver outside the city?
Yes, we deliver nationwide. Send your city and the product name so we can confirm the exact cost and timing.
How do I place an order?
Please send the product name, quantity, city, and phone number. Support will confirm payment and delivery details.
Knowledge examples
Shipping
Delivery is available nationwide. Ask for city and product details before confirming exact cost.
Order flow
Collect product name, quantity, city, and phone number before handing off payment details.
Tone
Short, helpful, friendly replies based on the business owner's real examples.
Built for practical inbox support
Business knowledge
Store product notes, pricing rules, shipping policies, support instructions, and handoff rules.
Safe testing
Test AI replies before enabling live messaging, and keep human review in the loop when needed.
How it works
Add approved business knowledge
The business adds FAQs, product details, support policies, and example replies.
Receive a customer message
For approved integrations, webhooks receive messages from connected business accounts.
Generate a reply
The assistant drafts a response from the business knowledge base and previous examples.
Zoodi Direct is designed for authorized business accounts and approved platform integrations. Businesses are responsible for reviewing assistant configuration and complying with applicable platform policies.